Job Description

• Plan and implement client strategy to strengthen and grow post-sale relationships.
• Monitor progress and growth against key initiatives and articulate results.
• Provide on-going support to clients to best leverage i2c’s extensive platforms.
• Develop solutions and provide recommendations for client’s business growth.
• Proactively monitor and report overall relationship sentiment to key stakeholders, resolving issues and initiating dialog as appropriate.
• Conduct client reviews and provide updates on projects and open items.
• Provide advice and consultation through business reviews.
• Sound understanding of client issues from both business and technical perspectives.
• Liaise with engineers and product managers to seamlessly provide an excellent client experience.

We are looking for

• Education: Bachelors Degree in IT/Business
• Experience: 5+ years experience in client-facing positions as an account manager or client manager in technology company, preferably within a payment services domain

Skills

• Experience in client-facing positions as an account manager or client manager preferably within a payment services domain.
• Excellent organization and prioritization skills with an emphasis on managing client demands and priorities.
• Client focused; results driven with a proven background of client relationship building.
• Ability to work independently in a fast-paced deadline driven environment.
• Prior experience of Fintech & account management
• Financial forecasting is preferable.

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