Description:

Position at Zones

About Zones Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

JOB DESCRIPTION:

• Order Fulfillment – Process orders and quotes in a timely and accurate manner         
•  Create quotes and orders flawlessly.
•  Meet or exceed customer/contract SLAs on Quote delivery.
•  Meet or exceed customer/contract SLAs on Order placement.
• Continuously monitor open orders and expedite where needed.
• Provide comprehensive and timely communication to customers and Sales.
• Relationship Building – Develop solid relationships with Zones customers.
• Interact with customers on a daily basis.
• Establish relationships with multiple people in multiple departments.
• Constantly communicate outstanding orders, constraints, and alternatives.
• Coordinate and encourage Zones team member interactions with accounts.
• Customer Service – Provide for Customer operational and reporting needs.
• Provide proactive action to provide 5-star service.
• Have a complete understanding of the Zones Service Catalog
• Be the first and primary line of contact on all customer issues and concerns.
•  Engage Sales to coordinate communication of service and needs.
•  Ensure that timely and impactful reporting is provided to the customer.
• Sourcing – Process, coordinate and manage to off catalog customer requests.
• Ensure custom catalog maintenance on Zones Connect

Required Skillset

• Experience in Enterprise level sales
• Strong customer service skills and commitment to meet or exceed customer requirements.
• Excellent organization skills and process expertise
• Ability to work in a fast-paced environment and meet aggressive deadlines.
• Excellent verbal and written communication skills
• Ability to negotiate, influence, and persuade.
• Analytical with excellent problem-solving skill
• Ability to work with little or no supervision.

APPLY HERE