Job Profile:

• Mediate between clients and the organization.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Establish clear retention goals and process milestones for the client and employees towards work.
• Assist customers as needed with setting up and navigating platforms with a product or service
• Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs.
• Handle and resolve customer requests and complaints.

Tools / Skills

• Good English communication (Verbal/written)
• Quick learner
• MS Word
• MS Excel
• MS Powerpoint

APPLY HERE