Job Profile:

• Handle inbound and outbound calls with clients. 
• Communicate via tickets and emails as well to assist them with all types of queries.
• Handle client complaints, provide appropriate solutions and alternatives within the time limits. Follow-up to ensure resolution.
• Communicate with clients via tickets, emails and calls to assist them with all types of queries.
• Attending scheduled meetings with clients as well as internal meetings.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Accomplish assigned tasks according to the priority set by Team lead/Supervisor.
• Ensures and provides quality service to both internal and external entities.
• Must have a knowledge about telephone etiquettes.
• Provide daily signoff to Team lead/Supervisor at day end.
• Shift duration is 9 hours a day and 5 days a week.
• Shift operates between Evening and Night time.
• Implement and act in accordance with MTBC’s information security and privacy policies.
• Ensure compliance with information security responsibilities specific to your job role.
• Protect assets from unauthorized access, disclosure, modification, destruction or interference.
• Any other task assigned by the Team lead/Supervisor

Tools / Skills:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Salesforce
• Ability to prioritize tasks and organize workflow

APPLY HERE