Job Profile:

• 1-2 years of experience as a Customer Support Specialist/ Call Center Representative with US-based customers and clients
• Excellent verbal and written communication skills
• Handle inbound and outbound calls with US-based clients
• Exemplary attendance and punctuality
• Strong analytical skills/problem-solving skills
• Strong phone contact handling skills, active listening & understanding
• Customer orientation and ability to adapt/respond to different types of characters/queries
• Ability to multi-task, prioritize, and manage time effectively
• Natural problem-solving
• Manage high volume of incoming/outgoing calls
• Ability to Use Positive Language

Tools / Skills

• Quality Focus
• Documented Skills
• Phone Skills
• Resolving Conflict
• Positive Attitude
• Attention to Detail
• People-Oriented
• Problem-Solving
• Organizational Skills

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