Job Profile:

• Preparing advanced reports on MS Excel or Power Point on Weekly/Monthly or Quarterly basis as per client’s requirements.
• Create/build robust platforms/reports/processes to make sure quality of work is improved.
• Create/develop and maintain a centralize repository of all process related documentation to ensure consistency across the global teams.
• Assist customers as needed with setting up and navigating platforms with a product or service.
• Do cross training within different verticals to avoid bottlenecks during busy season.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Develop and manage client portfolios.
• Analyze customer data to improve customer experience.
• Evaluate and improve tutorials and other communication infrastructure.

Tools / Skills:

• MS Excel
• MS Power Point
• SalesFroce (If used would be a plus point)

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