Customer Engagement Manager


Company Overview

Zones, Inc. provides premier IT solutions from the data centre to the desktop. Through Close collaboration with our customers, Zones provides a full range of IT hardware, software, and services to businesses. With more than 30 years of experience, global supply chain capabilities, and a partner ecosystem of more than 2,000 hardware and software companies, Zones helps customers around the world tackle their most pressing IT challenges. If you enjoy working in a dynamic and fast-paced environment, are passionate about technology, and want to work at an organization that is growing and investing in its people, Zones is the right place for you! Whether your career is in sales, technology solutions, engineering, operations, or logistics, you will make an impact at Zones and for our customers each day.

Position Overview

Key Initiatives

  1. Advisory Council
  2. Customer Testimonials
  3. Customer Surveys
  4. Training

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Advisory Council
  1. Identify customers who want to be part of the council
  2. Develop a yearly plan for the council, including meeting dates
  3. Manage the yearly and quarterly project plan
  1. Customer Surveys
  • Ensure we receive the industry standard of responses.
  • Identify the customer list to send the survey to.
  • Increase NPS score with each survey
  • Align branding and format with surveys from all divisions.
  1. Training
    • Identify actionable and repeatable processes that other sales team members can learn from to increase their sales and customer relationships. 
    • Send this information to the other sales team members in a consistent fashion.
    • Add these learnings to the quarterly sales kickoffs.

Minimum Qualifications

Required Experience

  • 2 years of project management experience.
  • Direct marketing experience a plus.
  • Demonstrated project management skills

APPLY HERE


Published On: July 21, 2023 06:47

DETAILS

Salary: Unknown PKR

Experience: unknown years

Job Type: Full Time

Location: Islamabad

Published: July 21, 2023

Update: July 22, 2023

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