Company Description:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more. 

Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive. 

About the Role:

As an Instructional Designer for the enablement team, you will play a crucial role in enhancing the competencies of new and existing employees, enabling them to provide exceptional Professional Services goals along with overseeing other areas such as Customer and Technical Support and achieve performance goals in alignment with the company’s core values. You will be responsible for performing training needs assessments on new processes and policies, design and deliver training curriculum and learning materials, and managing all phases of training for Professional Services along with providing support to Customer and Technical Support from time to time. This position plays a key role in equipping the team with the skills and knowledge necessary to be successful and ultimately, delivering an exceptional customer service experience.

What You’ll Do:

• Create and update training content on the platforms that are currently being utilized in the company.
• Create training materials, including e-learnings, presentations, manuals, and job aids, to support the training curriculum and ensure consistent delivery of content.
• Report to leadership on effectiveness of the created content and how it is being used by the internal employees
• Collaborate with leadership and subject matter experts to ensure training materials and programs are up-to-date and aligned with the latest policies, procedures, and industry best practices.
• Deliver comprehensive training programs for new and existing employees, focusing on professional services, product knowledge, system usage, and the tools being used.
• Conduct interactive and engaging training sessions in a virtual classroom setting to facilitate learning and skill development.
• Conduct refresher training sessions to reinforce learning and update employees on new products, services, or policy changes.
• Assess training needs and identify knowledge gaps through performance evaluations and feedback from leadership.
• Stay informed about emerging trends and technologies in the software as a service, transportation, and call center industry, continually enhancing personal knowledge and skills to deliver effective training.
• Maintain accurate training records, including attendance, evaluations, and training outcomes, to track individual and team performance and identify training needs.
  

What We’re Looking For:

• Bachelor’s degree in a relevant field or equivalent work experience in a IT industry
• 2+ years in Instructional Designing, training or learning and development
• Proven experience as a Instructional Designer and a trainer
• Proficiency in creating and sharing content using tools such as Articulate RISE, Lessonly or similar
• Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely.
• Strong interpersonal skills – capable of establishing rapport and credibility with learners at all levels.
• Adaptable and flexible approach to training, adjusting methods and content to accommodate different learning styles and needs.
• Patience, empathy, and a passion for developing others’ skills and abilities.
• Analytical mindset, with the ability to assess training needs, analyze performance data, and identify areas for improvement.
• Effective time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Fluent in spoken and written English is required.
• A strong understanding of adult learning needs is necessary in order to make strong recommendations for a consistent cycle of improvement
• Familiarity with the IT Industry and latest technological trends
• Experience in software as a service or 

APPLY HERE