Company Overview:

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.

We want people who are passionate about building, operating, and troubleshooting the systems and tools that keep our cloud running for our customers.

DigitalOcean is seeking a Manager for our 24×7 operations team.  Reporting to the Senior Manager of Cloud Operations, this manager will be working with our existing 24×7 CloudOps team to monitor our cloud services, respond to problems, escalate to engineering where appropriate, and work to build and evangelize reliable processes and procedures that improve service quality and reliability.

Job Overview:

• Managing all staff, including shift scheduling, day-to-day logistics as well as career growth and development planning conversations, periodic reviews, goal setting, and performance management
• Owning the organizational structure as we scale to best suit the overall CloudOps mission, including hiring and attracting any needed talent
• Establish relationships with key staff outside of CloudOps to identify and remedy friction areas
• Understand common workflows, identify and eliminate inefficiencies, work to identify needs
• Keep track of escalation metrics and other team statistics, feedback to product and engineering of any opportunities for improvement
• Creation and maintenance of documentation, both technical and managerial

Requirements:

• Management experience running a global 24/7 team with shift constraints
• Understanding of Internet protocols, web standards, web and API service architectures
• Familiar with Linux, Networking, and Internet operation technicals
• Experience with monitoring systems at scale, methods, and tooling
• Operational mindset: RACI, ITIL, and process thinking
• Experience with Jira, Google docs, and other cloud tools
• A sense of ownership with ability to function independently on tasks and lead larger efforts once up to speed
• Comfort with making presentations to management
• Ability to influence and work outside your org to obtain initiative buy-in

Why You’ll Like Working for DigitalOcean:

• We reward our employees. The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
• We value diversity and inclusivity. We are an equal-opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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