Position Overview

KEY INITIATIVES AND RESULTS EXPECTED:

The Operations Specialist will be responsible for compilation and delivery of weekly, monthly and quarterly performance reporting. Timeliness, accuracy, and completeness is key. This candidate needs to be able to communicate to multiple people internal and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.

STRATEGIES AND ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Candidate mustbe proficient in Excel, PowerPoint, Word, Power BI and Outlook
• Dynamics AX, CRM and ServiceNow are a plus
• Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone)
• Manage escalations in a professional manner
• Create and provide data analysis solutions using Microsoft Power BI
• Weekly, monthly. Quarterly performance reporting
• Ad-hoc reporting
• Maintain timely rigor for operational processes
• Implement, develop, and maintain operational processes to drive program success
• Ongoing maintenance of documented processes

MINIMUM QUALIFICATIONS

EDUCATION/CERTIFICATION:

• 4-yr degree required
• In-lieu of 4-yr degree equivalent education, certifications, training and work-related experience

REQUIRED EXPERIENCE:

• Strong customer service skills
• Excellent organization skills and process expertise
• Ability to meet aggressive deadlines
• Adaptability to an ever-changing work landscape
• Analytical with excellent problem-solving skills
• The ability to work independently and in a team environment
• The ability to work effectively across functions, levels and disciplines
• Strong verbal and written communication skills
• An analytical mind and inclination for problem-solving

APPLY HERE