Job Profile:

• Good analytical and problem-solving skills
• Must have in-depth understanding and knowledge in computer networks.
• Research and identify solutions to software and hardware issues
• Track computer system issues through to resolution, within agreed time limits
• Good understanding of computer Systems / Windows Servers and Active Directory.
• Provide prompt and accurate feedback to users.
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Installing, configuring, testing, and maintaining operating systems, application software and system management tools
• Assists with establishing networking environment by installing, configuring, testing, and documenting the equipment/network systems according to the design and specifications.
• Assists with day-to-day networking tasks to ensure network reliability, availability, and serviceability within minimal interruption.
• Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network problems.
• Assists with producing documentation for installation, network topology, and troubleshooting of communications hardware or software.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

Tools / Skills:

• Good Knowledge of DNS/DHCP
• Excellent troubleshooting skills
• Good Knowledge installing Microsoft Windows Operating Systems.
• Installation and Configuration of email client applications.
• Strong communication skills
• Ability to multitask
• Problem-solving skills
• Knowledge of Active Directory and domain environment.

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