Job Profile:

• Providing technical support for a range of hardware and software issues
• Troubleshooting more complex technical problems
• Escalating issues to higher level support as needed
• Keeping accurate and up-to-date records of User interactions and support actions
• Maintaining a high level of customer service
• Staying up-to-date on new technologies and products
• Solid understanding of computers, networks and software
• Experience using MS Office applications: Word, Excel, Outlook
• High attention to detail
• Ability and willingness to work in a collaborative team environment
• Working the life-cycle of a help desk incident

Tools / Skills:

• Good Knowledge of DNS/DHCP
• Excellent troubleshooting skills
• Good Knowledge installing Microsoft Windows Operating Systems.
• Installation and Configuration of email client applications.
• Strong communication skills
• Ability to multitask
• Problem-solving skills
• Knowledge of Active Directory and domain environment.

APPLY HERE